- A hardware related is a contract use between a business providing computer hardware maintenance. As well as a business contracting that maintenance. The Hardware related contracts generally include:
- Hardware Service Agreement
- Hardware Supply Agreement
- A hardware related agreement is a contract use between a business providing computer hardware maintenance as well as a business contracting that maintenance. Under such agreements, a maintenance service provider will undertake tasks that include commissioning new hardware, conducting repairs, and carrying out preventative maintenance. A hardware agreement will generally not cover software except insofar as it relates to the servicing of the hardware, although hardware service agreements that also cover software are available.
- A typical maintenance service agreement will contain some or all of the following clauses:
- Interpretations and Definitions.
- Terms.
- Payments and Fees.
- Services.
- Client Obligations.
- Service Provider Obligations.
- Warranty.
- Liability.
- Termination.
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Hardware service agreement
- It is also important to determine what will and won’t be cover by the hardware service agreement, which includes what can and cannot be covered. Some devices, for instance, age out of coverage, so it is important to maintain an accurate, up-to-date inventory of all your hardware so as to both more easily have it serviced and to make sure you are not paying support for devices that cannot be serviced. Leaving these details in the hands of the service provider may mean a longer wait to get service, as it requires them to search their often-large database to determine what hardware you have, as well as increased cost, as it is not their responsibility to cancel service on devices that cannot be serviced.
- A final element of hardware service agreements to consider is that they are typically structured. So as to increase the yearly cost of service year-by-year. The idea behind this is that aging hardware will be more difficult to maintain, and thus more costly, which may very well be true, but it is not necessarily a cost that a business have to be burdened with.
- For example, a business could maintain in-house IT staff who are trained to maintain the business’s hardware. Or they could keep back-up hardware to replace any hardware that goes down. Rather than pay to insure against the possibility that it might go down. Whether or not such solutions are ideal when measured against the pros and cons of a typical hardware service agreement. Will depend on the needs and means of each business.
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